Although we're sure that you will be delighted with your purchase, we appreciate that sometimes accidents happen. We aim to make this process as easy as possible for you! Please note these terms do not affect your statutory rights.
Faulty Or Damaged Goods
We pride ourselves on the quality of our products, so if you receive a print from us which is faulty or damaged we will replace it free of charge and without delay.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage, refuse to accept the delivery and contact us immediately.
If you notice that an item is damaged after it has been delivered to you, please contact us within 3 days of receipt of your print at email@example.com and our team will be happy to assist. If we require you to return the product to us, we will pay the cost of the return.
All prints should exactly match the products portrayed on our website. If you are not satisfied with your print due to any misrepresentation of appearance, please contact us at firstname.lastname@example.org so we can investigate further and arrange a reprint (or exchange) for you as a matter of priority. Free of charge of course!
Cancellations And Changes
As we manufacture to order, unfortunately we're unable to cancel or make changes (including print selection and size) once your order has been placed. Up and until your order has been dispatched, we can update your email and shipping address if required. As we endeavour to send orders as quickly as possible, requests for address changes need to be made as soon as you can.